About Us South Wales Marine are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
When 'confirmation of order' is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule We aim to process orders within 1 working day of receipt and dispatch them as soon as they are processed. This means that normally your order will arrive either the next, or following working day. Please be aware that once dispatched the item is in the hands of Royal Mail and our courier and your item may take as long as 3 days to arrive, At present we only deliver to addresses in the UK.
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges South Wales Marine are VAT Registered. VAT is charged at a rate of 20.0% on all goods and services provided.
Credit Card Security When the order is placed at our website, your credit card details are not stored with South Wales Marine. Payment is processed by Pay Pal on their secure site. On completion of payment, you will be linked back to sw-marine.co.uk, please refer to Pay Pal terms and conditions for further details.
Guarantee We guarantee your satisfaction.
South Wales Marine
Tel 01834 860104
We may contact you via email to inform you of future special offers which we feel may be relevant to you, to un-subscribe please notify us upon receipt of an email. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If in the unlikely event that you are not completely satisfied with your purchase it may be returned within 14 days of the date you received the order, unused and in original condition and packaging, for a complete refund (excluding shipping charges) or exchange (re-shipping charges apply). South Wales Marine will not refund products which have been damaged or lost in the post. Your statutory rights are not affected.
NOTE: It is always best to send your package back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.
Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.